Tenants

Building lasting partnerships through service excellence

Aroundtown recognizes tenant satisfaction as a cornerstone of its ESG strategy. As one of Europe’s leading real estate providers, we deliver high-quality services and maintain trusted partnerships by:

• Operating a 24/7 Service Center: Ensuring support for everyday queries and emergencies.
• Offering 3-tiered property management: Supported by regional asset managers, property managers and facility managers, for an efficient and quick response. 
• Providing tailored property management: Adapting services to meet the needs of our diverse tenant base.
• Engaging with tenants: Using digital platforms, in-person meetings, and structured feedback to refine strategies, implement solutions and enhance wellbeing.
• Enhancing tenant experience: Investing in amenities such as fitness studios, lounges, and coworking spaces to improve comfort and satisfaction.
• Driving sustainability: Implementing environmental initiatives, including solar installations and sustainable building practices, to reduce costs and carbon footprint.

We prioritize tenant health, safety, and wellbeing by maintaining high standards through regular risk assessments, preventative maintenance, and continuous improvements. Our property and facility management teams ensure compliance, conduct regular inspections, and address issues promptly.

Guided by our Tenant Health and Safety Guidelines and Human Rights Policy, we prevent hazards, protect privacy, and provide a safe and welcoming environment for all.