In addition to its mission of sustainable value creation, Aroundtown is committed to achieving high levels of tenant satisfaction. We aspire to remain an industry leader in the area of tenant-oriented customer service. As a key measure of the Group’s success, Aroundtown cultivates long-term tenant relationships through targeted investment in its portfolio and exceptional customer service. Highest performance on behalf of our tenants is instrumental for achieving Aroundtown’s own business aims.
When developing its portfolio Aroundtown analyzes tenants’ requirements and invests in innovative future technologies that enhance the quality of service and reduce cost, always with priority for safety-oriented improvements. Higher tenant satisfaction has a direct impact on maintaining low tenant turnover rates. Investments in modernization and technological advancement is thus a core pillar in maintaining stable tenancy structures over the long term.
More in-depth information on our tenant strategy and performance can be found in the Corporate Responsibility Report